Kotter (2003) on Transforming an Organization:
John Kotter appear to have repeated his idea of the eight step process several times, beginning with "Leading Change" (Harvard Business Press, 1996):
1. Establish a Sense of Urgency
2. Form a Powerful Guiding Coalition
3. Create a Vision
4. Communicate the Vision
5. Empower others to act on the vision
6. Plan and Create short-term wins
7. Consolidate Improvements and produce still more change
8.Institutionalize new Approaches
Mark Payne, Don Quesnell can you set up a process to change T&CD and improve it as well..?
